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eLibrary Guides & Support

It is important to us that you have a positive experience when using our eLibrary service. We have provided you with the following resources to help you get started and to help resolve most problems that you might run into.

If the guides and help options are unable to help you resolve your problem you have the option of submitting an online support request.  Your request will be sent to our eLibrary expert who will help to try andresolve your eLibrary or device problem.

Important Notice:

The Amazon Kindle is a good eReader, however it is not compatible with the OverDrive system which runs our eLibrary system.  If you own a Kindle you will not be able to use it to download and read eBooks from our eLibrary. If you are considering purchasing an eReader please consult our list of supported devices 

Don't see a guide for your device? We are in the process of creating additional guides for Apple and other compatible devices. You can also use our Other Help options to help you get started and solve common problems.

Other Help Options

If you are still having trouble after utilizing the above help resources, please visit our for additional help.

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Western Books By Mail

Books by Mail (Western Newfoundland Labrador Regions)

How do I apply?

Print the application form below and Mail, Fax, or email it to Books-by-Mail using the address below. You can also now make your request online by clicking on "Request Books Online" link on this page.


Mailing address:

West Newfoundland-Labrador Division
Newfoundland and Labrador Public Libraries
4 West Street
Corner Brook, NL
A2H 0C1

Phone: (709) 634 - 7333
Fax: (709) 634 - 7313
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

How does it apply?

Choose up to 8 titles from our Online Library Catalogue and return the request card to us. Your books will be shipped to you as soon as possible. We will mail your request with everything you need to return the books.  Please be sure to use the mailing label enclosed with each specific shipment of books to return them. No stamps are needed. A new request card is sent with each order.

The date the books are to be returned is stamped in the back of the book. Books are due back 6 weeks from the date we mail them to you. No new books can be sent until all books are returned from your first order.

What if a book I want isn't in the catalogue?

Write to us at the Books by Mail address. We will do our best to locate a copy of the book at one of our libraries and have it loaned directly to you.

What if I need materials for a school project?

Talk to your school library staff or teacher about requesting materials on your topic from our Regional Resource Library in Corner Brook.

PLEASE NOTE:

We regret that for Books by Mail:

  • We cannot accept telephone requests or selections in person.
  • Requests will not be accepted at any local library.

There is NO CHARGE for this service, but if you lose or damage a book, you are responsible for paying to replace the book. You may be asked to pay for the insurance cost for rare or special titles we obtain for you on Interlibrary loan.

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Get Your Free Library Card Today!

How to get a card

Residents of Newfoundland and Labrador may obtain a library card from any branch, with one piece of identification with a unique number (Driver's License, Student Id). You must have documentation showing your current home address to get a library card.

Those under 13 years of age need a parent or guardian to sign the registration form, and to assume the legal responsibility for materials 

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borrowed from the Library.

To obtain more information about getting a library card, please call your nearest public library. The phone number and hours of operation of all of our libraries can be found on our website under "About NLPL- Locations" or in the yellow pages under "Libraries."

If you live more than 24 kilometres from a public library, you may be eligible for our Books By Mail program. Please ask library staff about this service.

Registering Online for a Library Card

You must  be a resident of Newfoundland and Labrador to use the Newfoundland and Labrador Public Libraries' eLibrary to download audiobooks and ebooks. If you don't already have a library card, you can register online

Your library card will be mailed to the address you have registered with. Should it be determined that the address is not in Newfoundland and Labrador or is a fake address, your registration will not be processed

If you live 24km from the nearest community library, you can also use the Books by Mail Service to obtain print books.

After you click the link to the Online Registration Form, you will need to select the New User button.

Borrowing Rules and Privileges

We assume the person presenting a card is the cardholder or has been authorized by the cardholder to use the card, unless the card has been reported lost or stolen.

Your library card must be presented to borrow materials and use computer services.

If your library card is lost or stolen, report it immediately by phone, in person or by e-mail.

There is a $2.00 fine for lost, stolen, or damaged cards.

Loan Periods and Fines

Item Loan period Max. Renewals Daily Overdue
Fines Per Item
Max. Fine
Per Item
Adult Books 21 Days 3 15 ¢ $ 5.00
 
Children's Books 21 Days 3 5 ¢ $ 0.50
 
High Demand 14 Days 0 15 ¢ $ 5.00
 
Adult CD/ Audio Books 21 Days 1 15 ¢ $ 5.00
 
Children's CD/ Audio Books
 
21 Days 1 5 ¢ $ 0.50
 
Adult Videos/ DVDs 21 Days 1 15 ¢ $ 5.00
 
Children's Videos/ DVDs
 
21 Days 1 5 ¢ $ 0.50
Magazines 21 Days 1 15 ¢ $ 5.00
 
InterLibrary Loans 21 Days 0 15 ¢ $ 5.00
 
Note that each renewal is considered another loan period!

Visit our online catalogue to access your account to renew your items.

Fines

Note: Overdue fines are charged for each day the library is open. The maximum overdue fine can be exceeded by these amounts if the borrower has the item overdue more than once.

You are responsible for the full replacement costs for any books, magazines, audiobooks, CDS or DVDS that you lose or damage. In the case of a damaged multi-set CD/DVDS you will be charged the cost of replacing the complete set if we cannot purchase replacement copies of the damaged disc. Your borrowing privileges will be suspended until you pay the full amount of this fee.

  • Borrowing and computer privileges will be suspended if you have more than $5.00 owing.
  • You are responsible for all items checked out on your card and for any charges on items that are overdue, lost or damaged. 
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Literacy Clearing House

The Provincial Literacy Clearinghouse has over 2,000 books, videos and other items of interest to anyone involved in literacy. This collection can be used by new learners, tutors and researchers. It includes materials once held by the Literacy Development Council of Newfoundland and Labrador. The Provincial Literacy Clearinghouse is located in the A.C. Hunter Public Library in the St John's Arts and Culture Centre.

 What is in the Clearinghouse?

 The Provincial Literacy Clearinghouse has books and other items dealing with:

  •  Adult Basic Education
  •  Family Literacy
  •  Workplace Literacy
  •  Seniors' Literacy
  •  Literacy Programming
  •  Program Development
  •  Research

How can I use the Clearinghouse?

If you are within driving distance of St John's you are welcome to visit the A.C. Hunter Public Library and browse the Provincial Literacy Clearinghouse. The library staff will be happy to help you find what you are looking for.

If you are living elsewhere in the province you can search the Provincial Literacy Clearinghouse by using the Internet from your home or your nearest public library or Community Access Program (CAP) site.

 The Provincial Literacy Clearinghouse can be searched through the Newfoundland and Labrador Public Libraries' website (http:/www.nlpl.ca) and clicking on "Search the Library Catalogue":

  • If you are looking for a particular book, report, video, etc. and know the author or the title, try searching by "AUTHOR" or "TITLES".
  • if you know part of the title of a particular book, report, video, etc., try searching by "TITLES - Looking for Keywords(s)".
  • If you are looking for all items on a literacy subject, try searching by "SUBJECT HEADINGS" or "SUBJECTS - Looking for Keywords(s)" using Literacy. This will display a list of subject headings on literacy that are in the online catalogue.
  • By "double clicking" on the lists of authors, titles or subjects displayed you can see detailed information about items in the Provincial Literacy Clearinghouse.
     

I'm not near St John's, how can I get something in the Provincial Literacy Clearinghouse? 

If you live in a community with a public library - or live near a community with one - go to the public library and ask the librarian for help. She will request the item from the Provincial Reference Collection for you. The item will be mailed from St John's to the public library and the librarian will call you when it arrives. This is a free service of the public library.

If you cannot easily go to a public library, you can telephone, e-mail or write to one of the following regional resource libraries:

 Western Newfoundland
 and Labrador

 Central Newfoundland

 Eastern Newfoundland


  • Labrador
  • Northern Peninsula
  • West Coast
  • South West Coast

Corner Brook Public Library
Sir Richard Squires Building
Corner Brook, NL
A1H 6J8
Tel: 709-634-0013

E-mail:
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  • North East Coast
  • Central East
  • Central West
  • South Coast

Gander Public Library
6 Bell Place
Gander, NL
A1V 1X2
Tel: 709-651-5354

E-Mail:
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  • Avalon Peninsula
    (outside St John's)
  • Bonavista Peninsula
  • Burin Peninsula

Mount Pearl Public Library
65 Olympic Drive
Mount Pearl, NL
A1N 5H6
Tel: 709-368-3603

E-Mail:
This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.


Where can I get more information about the Provincial Literacy Clearinghouse?

Contact: Emily Blackmore

Lending Services Librarian
A.C. Hunter Public Library
Arts and Culture Centre
St John's, NL A1B 3A3

Tel: 709-737-3317
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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DVDs and Video

Everything from Academy Award Winning movies to British television series to hard-hitting documentaries can be found in the DVD and Video collection of Newfoundland and Labrador Public Libraries.

The main collection of DVDs and Videos includes:

  • General Interest Movies and Television series
  • National Film Board (NFB)
  • Newfoundland Interest

DVDs and Videos can be borrowed by any person residing within the Province of Newfoundland and Labrador for a period of 21 days (3 weeks). There is a limit on DVDs and Videos of 6 items at a time.

Please contact a Library near you for more information about our video collection or use our online catalogue and search using the DVD/Video keyword functon to limit your search to DVD and Video materials.

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